At William Office, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- You have 3 days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase or receipt is required for all returns.
2. Non-Returnable Items
- Gift cards
- Downloadable software products
- Customized or personalized items
- Items marked as final sale or non-returnable
3. Return Process
- To initiate a return, contact us at [email protected] with your order details.
- We will provide instructions on how and where to send your returned item.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed.
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, contact us at [email protected]
6. Late or Missing Refunds
- If you haven’t received a refund, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected]
7. Contact Information
For questions about returns and refunds, contact us at:[email protected]